AI CHATBOTS
Let’s start with the basics. In its purest form, a chatbot is a computer program designed to allow interaction between humans and technology. As the name implies, this was originally confined to just text-based communication, however, over the years, this interaction paradigm has evolved to include other input methods such as voice and gestures.
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AI Chatbot development and deployment
WhatsApp chat integration
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Numerous other integrations to be discussed with client
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Chatbots have also, in the recent past, almost exclusively been deployed as customer service tools. They allow consumers 24/7 access to businesses and empower self-service, but that too is changing. As the technology poweringchatbots has improved, so have the number of use cases that they cover.
The 21st-century chatbot has evolved from a simple question-and-answer bot into a swiss-army knife of automation that can enhance notjust customer support and service, but an organization’s operational efficiency, too. What really distinguishes a good chatbot from a bad one is the underlying technology powering it.
Artificial intelligence has revolutionized what’s possible to accomplish with a chatbot. Even the most basic bot with off-the- shelf tech can automate simple tasks. Larger enterprises, however, have equally larger needs and require sophisticated chatbots with more powerful technology in order to automate customer interactions at scale.
