AI CHATBOTS
Let’s start with the basics. In its purest form, a chatbot is a computer program designed to allow interaction between humans and technology. As the name implies, this was originally confined to just text-based communication, however, over the years, this interaction paradigm has evolved to include other input methods such as voice and gestures.
KEY AREAS OUR SERVICE COVERS
AI Chatbot development and deployment
WhatsApp chat integration
Full knowledge bank development and training
Numerous other integrations to be discussed with client
Monthly reporting
And more......
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Chatbots have also, in the recent past, almost exclusively been deployed as customer service tools. They allow consumers 24/7 access to businesses and empower self-service, but that too is changing. As the technology poweringchatbots has improved, so have the number of use cases that they cover.
The 21st-century chatbot has evolved from a simple question-and-answer bot into a swiss-army knife of automation that can enhance notjust customer support and service, but an organization’s operational efficiency, too. What really distinguishes a good chatbot from a bad one is the underlying technology powering it.
Artificial intelligence has revolutionized what’s possible to accomplish with a chatbot. Even the most basic bot with off-the- shelf tech can automate simple tasks. Larger enterprises, however, have equally larger needs and require sophisticated chatbots with more powerful technology in order to automate customer interactions at scale.
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